Condiciones de venta

Terms of Sale

Last updated: [Insert Date]

These Terms of Sale govern the purchase of products from Vionza ES ("we", "us", or "our"). By placing an order through our website, you agree to these terms.

1. Orders

All orders are subject to acceptance and product availability. After placing an order, you will receive a confirmation email. This does not constitute acceptance of the order. We reserve the right to refuse or cancel orders due to pricing errors, suspected fraud, or stock issues.

2. Prices and Payment

All prices are shown in the applicable currency and may include taxes where required by law.

We accept the payment methods displayed at checkout. Full payment is required before processing and shipping your order.

3. Shipping and Delivery

Delivery times are estimates and may vary depending on location, carrier delays, customs processing, or other factors beyond our control.

We are not responsible for delays caused by shipping carriers or customs authorities.

Customers must provide accurate shipping information. Additional costs may apply if an order must be reshipped due to incorrect address details.

4. Product Information

We aim to ensure all product descriptions, images, and details are accurate. However:

Colors may vary depending on screen settings
Measurements are approximate and may vary slightly
Minor differences do not constitute a defect

We reserve the right to correct errors at any time without notice.

5. Returns and Refunds

Please refer to our Returns & Refund Policy for full details on eligibility, returns, exchanges, and refunds.

6. Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, unless legal exceptions apply.

To exercise this right, contact us before the withdrawal period expires.

Refunds are issued after returned items are received and inspected.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include photos of the product and packaging.

We will offer an appropriate solution such as replacement or refund, in accordance with applicable law.

8. Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the purchase price of the product(s) ordered.

Nothing in these terms affects your statutory consumer rights.

9. Intellectual Property

All website content, including text, images, graphics, and branding, is the property of Vionza ES or its licensors and may not be copied or used without permission.

10. Privacy

Your personal data is handled in accordance with our Privacy Policy.

11. Governing Law

These Terms are governed by the laws applicable in the country where Vionza ES operates, without affecting mandatory consumer rights in your country of residence.