Shipping policy

Shipping Policy

Last Updated: June 26, 2026

Thank you for shopping with Vionza ES. We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below.

Order Processing

Orders are processed within 1–3 business days after payment has been confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times are as follows:

Standard Shipping: 6–12 business days
Delivery times begin after your order has been processed.

Please note that shipping times are estimates and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and the shipping method selected.

From time to time, Vionza ES may offer free shipping promotions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Please allow up to 48 hours for tracking information to update.

Delays

While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including:

Customs inspections
Weather conditions
Carrier delays
High shipping volumes
Public holidays

We appreciate your patience if unexpected delays occur.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, your order may be delayed or returned. Any additional shipping costs incurred to resend the package may be the customer's responsibility.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible at:

Email: zyla.nova01@gmail.com

We will work with the shipping carrier to investigate the issue and help resolve it promptly.

International Shipping

We ship to selected countries. International customers may be responsible for any customs duties, taxes, or import fees required by their country's customs authorities.

These charges are not included in the purchase price or shipping cost.