F.A.Q

Vionza — Frequently Asked Questions (FAQ)

1. What products does Vionza sell?

Vionza offers a curated selection of women’s fashion, accessories, and beauty products. From trendy clothing and stylish accessories to premium cosmetics, we provide everything you need to look and feel your best.

2. How can I place an order?

Browse our collections, select your items, choose size/variant, and click Add to Cart. When ready, click the cart icon and follow the secure checkout steps to complete your purchase.

3. What payment methods do you accept?

We accept major credit and debit cards and Shopify Payments for a safe and secure checkout experience.
Please note: We do not accept PayPal. Due to a number of fraudulent chargebacks and scams associated with PayPal transactions in the past, we’ve temporarily disabled PayPal to better protect our customers and our business. We appreciate your understanding.

4. How long does shipping take?

  • Standard shipping: 5–10 business days

  • Express shipping: 2–5 business days
    Delivery times may vary depending on your location. You will receive a tracking number by email once your order ships.

5. Can I track my order?

Yes — when your order ships we send you a tracking number via email so you can follow the delivery progress.

6. What is your return/exchange policy?

If you’re not completely satisfied, we offer returns and exchanges within 14 days of receiving your order. Items must be unused, in original condition, and with tags attached. Return shipping costs may apply unless the return is due to our error.

7. Do you offer refunds?

Once we receive and inspect returned items, refunds are processed to the original payment method within 5–7 business days. Please note that payment provider processing times may vary.

8. How do I choose the right size?

Each product page includes a detailed size guide. Check measurements on the product page before ordering to ensure the best fit.

9. Do you offer international shipping?

Yes — we ship to select international locations. Shipping costs and delivery times vary by destination. International orders may be subject to customs fees or taxes, which are the buyer’s responsibility.

10. How can I contact Vionza?

If you need help, our customer service team is here for you:

11. Do you restock sold-out items?

Yes. On sold-out product pages you can sign up for back-in-stock notifications to be alerted when an item returns.

12. Can I cancel my order?

Orders can be canceled within 2 hours of purchase. Contact us immediately at zyla-shop@zyla-shop.com for cancellations; after the 2-hour window we may already have processed or shipped your order.

13. Are products authentic and safe?

Absolutely. We source all beauty and cosmetic products from reputable suppliers and ensure they meet applicable safety and labeling standards.

14. What should I do if my package is lost or damaged?

Contact us right away at zyla-shop@zyla-shop.com with your order number and photos (if damaged). We will investigate with the carrier and help you find a fast resolution.

15. Do you offer wholesale or bulk orders?

For wholesale and partnerships, please contact partnerships@zyla-shop.com with details about your request.